Customer Service Contact Details
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Email Support
For general inquiries and support:
For billing and payment issues:
Response Time: Within 24 hours on business days
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Help Center
Access our comprehensive knowledge base and documentation:
Find answers to frequently asked questions, tutorials, and guides.
Business Hours
Our customer service team is available during the following hours:
Response Time Commitments
- Critical Issues: Within 2 hours (24/7 for Enterprise plans)
- High Priority: Within 4 business hours
- Standard Inquiries: Within 24 business hours
- General Questions: Within 48 business hours
Enterprise Support
Enterprise customers have access to:
- 24/7 priority support
- Custom SLA agreements
- Direct engineering team escalation
For enterprise support inquiries: enterprise@gracevida.com